Table of Contents
Introduction
WSH Ltd is fully capable and qualified to provide warranty and out-of-warranty repair and maintenance services for all the computer equipment and systems sold by the company.
Our state-of-the-art multivendor service department provides efficient solutions for our Partners by ensuring a fast and accurate service thanks to the great professional knowledge base and the passion of our service engineers.
Our repair service includes the following options:
- repair or replacement of faulty devices,
- troubleshooting,
- scheduled preventive maintenance tasks,
- on-call availability,
- installation,
- supply of parts and consumables,
- operation,
- purchase of used equipment.
Warranty and out-of-warranty repairs
Two requirements must be met for the enforcement of a warranty claim:
- proof that the device failed within the warranty period,
- proof that the failure complies with the company's warranty conditions and the applicable legal requirements.
You can verify requirement a) by consulting the warranty certificate and invoice provided by WSH.
In case there is a need for further clarity, some vendors do provide an online option for verification of the warranty status.
DELL
https://www.dell.com/support/home/hu/hu/hubsdt1
FUJITSU
https://support.ts.fujitsu.com/IndexWarranty.asp?lng=hu
HP
https://support.hp.com/hu-hu/checkwarranty
LENOVO
https://pcsupport.lenovo.com/hu/hu/warrantylookup#/
If the device is still under warranty:
Three methods are used by vendors for the logistics:
- a visit in person to the service centre,
- delivery to the service centre by courier,
- on-site repair.
In all three cases, the option for dealing directly with the authorised repair centre is available.
The advantages are:
- tighter control over the process,
- direct and immediate communication concerning the repair status, the repair process, as well as any issues that may arise,
- the repaired device is returned to the user as quickly as possible.
Warranty service centres and their contact details, reporting phone numbers, procedures:
|
AUTHORISED SERVICE CENTRES, PICK-UP POINTS, TELEPHONE HELPDESK SERVICES |
OPENING HOURS |
CONTACT DETAILS |
OTHER |
|
|---|---|---|---|---|
|
ACER |
Acer Central Customer Service |
9:00 to 17:00 on business days |
Telephone: |
Within warranty period. After picking up the fault ticket, a courier will arrange for the delivery and return of the device for requests within the country. |
|
|
EC-CO Ltd
|
Monday-Thursday: 9:00-16:00 Friday: 9: -15: |
Telephone: Fax: Email: Web: Address: |
For non-warranty repairs and part orders. |
|
ALCOR |
Expert Plc Alcor Digital Service |
Monday-Thursday: 9:00-16:00 Friday: 9: -13: |
Telephone: Email: Address: |
|
|
APPLE |
Apple Customer Service |
|
Telephone: |
For detailed information on warranty conditions, please see the link below: |
|
|
iStyle |
|
|
Warranty service is available at the service centre: |
|
ASUS |
Asus Central Customer Service |
9:00 to 17:00 on business days |
Telephone: |
Notebook, EeePC, PDA, navigation and LCD products. To order the repair service - after troubleshooting by the customer service - please fill in the form available at the website www.asus.hu/rma Technical assistance in Hungarian with a response time of up to 24 hours is available via this page |
|
|
FixDirect Ltd |
Monday-Friday: 8: -17: |
Telephone: Fax: Email: Address: |
Laptops, Monitors, AIOs, Desktops and all other Windows devices. |
|
|
Telemax Gsm Szerviz Ltd (TMX) |
|
Email: Web: |
Tablets, phones and all other Android devices. |
|
BROTHER |
|
Monday-Thursday: 8:00-16:00; Friday: 8:00-14:00 |
Telephone: Fax: Email: Web: Address: |
|
|
CANON PRINTERS |
|
|
|
Warranty and service information: |
|
DELL |
Dell Customer Service |
|
Telephone: |
For on-site warranty service, you can report the faulty device at the following number. |
|
|
C-Szerviz Ltd |
|
Telephone: Address: |
You can take your faulty device under warranty to this authorised service centre. |
|
EPSON PRINTERS |
R.A. Trade Ltd |
Mon-Thu 8:00 - 16:30 |
Telephone: Email: Web: Other fault reports, part orders: |
You can also claim the warranty by TELEPHONE or E-MAIL. Within 1-2 days after the warranty service request, we will send a courier to pick up the printer - prepared and packed for transport - at your home or at the location specified by you. After the repair, the courier will also deliver the printer back to you. |
|
FUJITSU |
Fujitsu Customer Service |
|
Helpdesk: Ügyfélszolgálat: Fax:
|
For information on the various types of warranty services offered by Fujitsu and on how to claim the warranty, click here: |
|
HP |
|
|
Telephone: |
For all models: the HP fault reporting centre, nearest service partner locator. |
|
LENOVO IDEA |
Lenovo TMX |
|
Telephone: Email: |
Lenovo notebook and tablet More information: |
|
LENOVO THINK |
C-Szerviz Ltd |
|
Telephone: Web: Address: |
More information:
|
|
LG |
Central Repair Service |
Monday - Friday 8:00-18:00 |
Telephone: Web: Address: |
|
|
MSI |
|
|
To request warranty service, please fill in the online form. Product range serviced: Notebooks, All-in-one PC, Nettop PC. For devices repaired under warranty, the service centre provides a free courier! |
|
|
|
Székesfehérvár Service Centre |
Mon-Fri 8:00-17:00 |
Telephone: Fax: Email: Address: |
|
|
|
Budapest Service Centre |
Mon-Fri 8:00-17:00 |
Telephone: Call during opening hours Email: Address: |
|
|
|
Pécsi Képviselet System 5 Ltd |
Mon-Sat 8:00-11:00 14:00-16:30 Fri: 8:00-15:00 |
Telephone: Fax: Email: Address: |
|
|
PACKARD BELL |
Packard Bell Customer Service |
9:00 to 17:00 on business days |
Telephone: |
To report a faulty device, please call the telephone number. After the fault ticket is received, a courier will arrange for the delivery and return of the device for repairs within the country. |
|
SAMSUNG
|
Monday to Friday, 8:00 to 18:00, Saturday and Sunday 9:00 to 16:00 |
Call free of charge: |
Please call our telephone helpdesk if you have any of the following enquiries: * General product information * Advice for our prospective customers * Information on device settings * Information about our service partners * Customer comments and suggestions about our products and services * Receiving and forwarding repair requests to our authorised service partners – in this case, please prepare your warranty certificate and/or invoice for the product! "Take advantage of the opportunities we offer and contact us! Our customer service is ready to hear from you about any questions and comments about our products and services." |
|
|
SONY VAIO |
Sony VAIO Customer Service |
|
Telephone: |
For detailed information and further assistance, please click on the link below: |
|
TOSHIBA |
Atlantis 2009 Számítástechnikai Ltd |
Monday-Friday 9:00 - 17:00 |
Telephone: Fax: Email: Address: |
|
|
XEROX printers |
|
|
|
If you run into a problem and get stuck during the warranty process, please contact WSH for assistance.
In order for us to be able to help you with the process, please download and complete the Excel file below and then send it to us by e-mail:
If the particular fault can be repaired under warranty:
- we will initiate and manage the process.
If the fault cannot be repaired under warranty:
- we will find the most economical
- and the least inconvenient solution
- provide a quotation,
- and, if the quotation is accepted, we initiate and manage the process.
Installation
The installation of many of the IT equipment purchased requires expertise and experience. For some devices (e.g. laptops, PCs), professional installation is merely recommended, to save time, energy or money, and to ensure greater security and functionality. For other devices (servers, network devices), installation and configuration by an expert is an essential requirement.
We add customisation for the products ordered from us based on your specific needs as previously discussed, and we
- install the operating system,
- install and update the drivers for the operating system,
- update the operating system,
- update the BIOS and firmware,
- backup and restore previous data,
- recreate the familiar working environment,
- install and update programs,
- and test them.
With regard to hardware items, we
- integrate them into the system,
- assemble,
- or install them on-site,
- and test them.
For software, we
- integrate them into the system,
- install,
- configure,
- and test them.
Operation
Maintenance:
- internal cleaning and dusting of workstations, servers, active devices,
- professional cleaning of keyboards, mice, monitors,
- software updates,
- hardware testing.
Remote assistance via telephone:
- immediate response to IT queries during working hours,
- remote support with a legitimate software solution,
- demonstration of the problem on the user's own monitor,
- option for tracking the progress of the troubleshooting.
User support and consults:
- sharing of IT knowledge and experience,
- decision support,
- ideas for rationalisation,
- economic considerations.
Server operation:
- continuous, remote supervision,
- updates, version tracking,
- backup plan creation, monitoring, testing,
- resource monitoring and control,
- creating a server environment, by making optimal use of facilities,
- ensuring continuous availability of the server.
A personal IT manager is responsible for the operation, who has the support of the WSH specialist staff, on-call system and redundancy.
Request our individual quotation, to be provided after an assessment of the current situation and information on your future plans:
Part orders
We make use of the combination of our extensive network of partners and our expertise to find and supply new and used parts to our customers.
We offer our help with management of consumables, guaranteeing a continuous supply.
Used equipment
Often the best solution involves the refurbishing of previously used equipment, thanks to the following advantages:
- reliable partners,
- extended warranty options (up to 30 months),
- reliable repair services,
- environmental concerns,
- economic considerations,
- generally better quality in the same price range,
- option of using cheaper refurbished software.
You will receive your refurbished equipment purchased from us in a condition ready for use.
Fault reports
In order for us to be able to help you with the process, please download and complete the Excel file below and then send it to us by e-mail:
If the particular fault can be repaired under warranty:
- we will initiate and manage the process.
If the fault cannot be repaired under warranty:
- we will find the most economical
- and the least inconvenient solution,
- provide a quotation,
- and, if the quotation is accepted, we initiate and manage the process.
Staff
Central telephone number: 0613539800
Email: szerviz@wsh.hu
László György
Logistics and Service Manager